FAQ

Please note: Due to COVID-19, the USPS has been encountering some shipping delays and issues with tracking. This is out of Nerdartistry's control.

We reserve the right to refuse services based on fraudulent claims through us or another custom fabric company, derogatory communications, harassment and/ or any customer we consider who is at high risk to scam our business.

We ask for you to contact us via email at nerdartistrycustomerservice@gmail.com if you have concerns or questions regarding your order. Please allow 24 to 48 hours for a response. If a claim is filed without notifying us first and/ or you refuse to communicate via email, we will close and refund all orders immediately and you will no longer be able to purchase from us in the future or anyone who resides at that same address. If it's a fraudulent claim, we will be notifying other custom fabric companies of the incident.

Fabrics

All fabric is sold in one yard increments except for the vinyl. Vinyl is sold by the fat half. All fabric is guaranteed to be 57 inches across. All of our fabrics are produced using digital printing. The printer I use is Oeko-Tex certified which means there are no harmful materials contained in the base fabrics. The ink they use is Oeko-Tex 100 certified ink.

Fabric Blends GSM
Cotton Woven 100% Cotton 150
Cotton Spandex 95% Cotton, 5% Spandex 260
Bamboo Spandex 95% Bamboo, 5% Spandex 250
French Terry 95% Cotton, 5% Spandex 260
PUL 100% Polyester 160
Swim 88% Polyester, 12% Spandex 220
Squish 95% Polyester, 5% Spandex 300
Minky 100% Polyester 230
Vinyl 70% PVC, 30% Polyester 500
Canvas 100% Cotton 250

Round Times and Cut Offs

Rounds will typically last from the 1st to the 15th and the 16th to the 31st of every month unless the cut off has been met. I have set my cut off at 300 total yards of pre-order fabric. I know that doesn't seem like a lot but it keeps the turnaround times shorter. In addition to the pre-order fabric, I will be ordering 150 yards of retail fabric everytime. I will post a 200 yard and 250 yard warning in the Nerdartistry facebook group. I will also post in the group if the cap has been met.

Retail Fabric

I only carry cotton woven and cotton spandex (Lyrca) in retail. Every once in a while, I will run a retail special where I will have other bases, but it will not be a regular thing. Every order is limited to 2 yards per single design per base. For example, you can order 2 yards of a specific design in woven and 2 yards in cotton spandex of the same design in the same order, but you can not order 2 yards of a specific design in cotton woven and another 2 yards of the same design in cotton woven. This allows more customers to get the option to purchase retail. I will post in the Nerdartistry facebook group the day before and a couple of hours before new retail goes live on the website.

Combining Orders

Nerdartistry does not combine orders for any reason.

Cancellations

Retail/ Pre Order: You can cancel your order within 24 hours of payment. Absolutely NO cancellations or refunds will be issued after 24 hours of payment. You must send an email to nerdartistryoh@gmail.com ONLY! NO messages sent via facebook messenger, facebook page, instagram, ECT will be accepted. ONLY email please. Your email must include the name on the order and the order number.

Turn Around Times

Retail turnaround time is 3 to 7 business days. Business days do not include weekends and holidays. Pre-Order turnaround time is 10 to 14 weeks from the round end dates. Hopefully once COVID is over the turnaround time for preorder will go down. I will keep everyone updated when I receive and start packing preorders on our Facebook group. I will also have a doc in the files section in our Facebook group with each rounds send off dates, when it is received and when it has all been shipped. If there are any issues with a round such as times or reprints needed I will post it in the Facebook group and email customers to let them know. If you make a pre-order through me please make sure you use an e-mail address you check regularly.

International Ordering

We are proud to say we do offer international ordering. For international orders, we ship everything USPS Priority. The shipping charges you pay for may not include custom fees. We do not add custom fees into our shipping prices. Nerdartistry is not responsible for any custom fees. Please note that turnaround times for international orders may be longer. Due to Covid, it is taking longer for packages to reach other countries. By placing an international order you agree to longer turnaround times.

Shipping

Shipping is based on weight and all packages will come in a bag to protect your fabric. All packages have tracking. You will receive an email with a tracking number once your package is sent. It is very important you use an email on your order you check regularly. At Nerdartistry, we strive to give you the best shipping rates possible. If it is cheaper to send a bulk order in two flat rate priority packages, I will do so. Once your packages are sent, you will receive an email from me stating how many packages you will be receiving and their tracking numbers. We do not ship to third parties for any reason! For example: If you live in Ohio, but you want to ship to Georgia because it's a gift, we can not do that. We will not change the address.

Here are approximate prices for United States Domestic:

1 Yard First Class $6.00
2 to 3 Yards Priority $8.15
4 to 6 Yards Priority $13.60
7 to 12 Yards Priority $18.60

Bulkier fabrics such as minky and plush weigh more and we can not fit as much in a priority box as we can woven or spandex.

All vinyl is sent rolled! I will not fold it to save on shipping. It will crease and ruin the vinyl. All vinyl shipping starts at $13.60.

If for some reason you weren't charged enough for shipping, I will send you a paypal invoice for the difference. I will not ship out your package until this is paid. Please make sure your email address is up to date.

Paypal orders: Due to the policies Paypal has, I can only ship to the address you have in Paypal. If your address is not correct in PayPal you MUST correct it in PayPal.

Buyer is responsible for the returned shipping cost! We will ONLY refund the shipping cost if there is a flaw in the fabric.

We will not combine orders for any reason!

Retail & Pre-Order will be shipped separately and cannot be combined for any reason.

Refunds for shipping costs overages will be refunded if you are charged more than one dollar over the actual shipping cost. Due to PayPals new policies, if you pay with paypal and there is a shipping overage, you will be refunded via store credit. All other payments made with Sezzle, Shopify credit or credit card will be monetarily refunded.

Refunds & Exchanges

There are no returns, refunds or replacements unless the fabric you received is flawed. The only accepted flaws are:

  • The fabric has a flaw larger than the size of a nickel. NO flaws smaller than a nickel will be accepted.
  • The flaw is not along the selvage.

It is very important you inspect your fabric when you receive it!

You only have one week from the time your fabric is delivered to receive a refund or exchange. You must send an email to nerdartistrycustomerservice@gmail.com with your name, the order number, an explanation of the flaw and an attached photo of the flaw. NO messages sent via facebook messenger, facebook page, instagram, ECT will be accepted. ONLY email please. Please allow 24 to 48 hours for a response. I do not answer emails on Saturdays or Sundays.

**Fabric that has been cut or washed is not eligible for a refund or exchange.**
*Fabric that has been sold at a discounted price on the website listed as being flawed IS NOT eligible for a refund/ return or exchange. *

Please feel free to contact me at anytime at nerdartistrycustomerservice@gmail.com Please allow 24 to 48 hours for a response. I do not answer emails on Saturdays and Sundays.

For updates, giveaways, sew-alongs, craft alongs and sneak peaks join my facebook group Nerdartisrty Fabrics

Please Do not message me on Facebook or any other social media platform. I don't always get the messages.